IT - Help Desk and Desktop - IT Help Desk Coordinator

This is a Fully Remote Job
About Our Client:The organization operates within the financial services industry as a member-owned, not-for-profit cooperative credit union. It addresses challenges related to financial inclusion and equitable access to banking services in California. The organization focuses on empowering members and uplifting communities through a commitment to people-centered values and financial accessibility.
About the Opportunity:The IT HELP DESK COORDINATOR serves as the primary contact for technical support and system access requests within the IT Help Desk and Desktop department. This role ensures secure management of user access, effective troubleshooting of technology issues, and timely resolution of end-user problems. The coordinator supports business operations by maintaining system functionality and compliance, improving support processes, and providing service that protects sensitive information.
Responsibilities:Provision and de-provision system access using Role Based Access Control and least privilege principlesCollaborate with department managers to manage user access and document approvalsConduct periodic access reviews to resolve discrepanciesSupport enterprise applications via phone, email, or ticketing systemIdentify, troubleshoot, and escalate IT issues as neededResolve end-user issues within service level agreementsPrioritize and schedule service desk tasksProvide support across multiple platforms including Windows, iOS, tablets, and desktopsSupport banking hardware such as cash dispensers, credit card machines, scanners, printers, and pin padsPerform tier 2 hands-on fixes including software installation, hardware setup, and system configurationAddress network connectivity issues in WAN/LAN and WiFi environmentsMaintain system settings for terminals, printers, and cash dispensersDevelop and update internal procedures, technical documentation, and IT knowledgebaseCommunicate equipment maintenance updates to staffKeep management informed of unresolved issues per escalation protocolsConduct training and implement operating proceduresUnderstand business needs and integrate them into technical solutionsEscalate security standard violations appropriatelyMaintain knowledge of applicable state and federal compliance regulationsResearch and resolve system access issuesPerform other related duties as assigned
Requirements:High School Diploma or GEDCompletion of prerequisite Computer Technology classes
Pay Range and Compensation Package:$26.27 to $27.50 hourly
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Skills
iOS, Documentation

Work arrangement
Yes