Supervisor, Dispatch Contact Center (Cox Fleet)

This is a Fully Remote Job
About Our Client:The organization operates within the automotive services industry, focusing on enhancing vehicle operations through technology and service excellence. It addresses challenges in vehicle ownership, buying, and selling by providing innovative platforms and support for drivers and dealers, impacting the automotive market broadly.
About the Opportunity:The SUPERVISOR, DISPATCH CONTACT CENTER role leads a roadside assistance team to ensure effective operational performance and high service standards. The position focuses on team development, operational efficiency, and customer service quality, playing a key role in maintaining reliable roadside support.
Responsibilities:Coach and motivate the roadside assistance team to meet operational targetsDeliver training and development tailored to team members' needsEnsure compliance with organizational policies and proceduresManage customer interactions to resolve service events effectivelyAdjust scheduling and priorities to meet fluctuating operational demands
Requirements:High School Diploma or GED with 5 years related experience in transportation or call center, or equivalent combination of education and experienceProficiency in MS Office applicationsStrong communication skills for effective collaboration across teamsPreferred: Degree in a related field
Pay Range and Compensation Package:Base salary range between $55,600.00 and $83,400.00, varying by location and candidate qualificationsPotential eligibility for additional compensation including incentive programs
Benefits & Perks:Flexible paid vacation based on duties and company needsSeven paid holidays annuallyUp to 160 hours paid wellness leave for personal or family useAdditional paid leaves including bereavement, voting, jury duty, volunteer, military, and parental leave
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Experience
5+ yrs

Work arrangement
Yes