Customer Support Agent – Automotive Digital Services (German & English)

Fully remote, Portugal | Start date: 3 December 2026
About The Role
You will support a well-known automotive brand, recognised for its commitment to quality, innovation and customer satisfaction. As a Customer Support Agent, you will help build and keep a strong relationship between the brand and its customers. You will also meet high standards for quality, efficiency and the overall customer journey.
What You Will Do
Answer customer enquiries by phone, chat and email, representing the client with professionalism and enthusiasm
Use your knowledge of automotive and digital products to troubleshoot and resolve issues
Keep clear and accurate records of interactions, resolutions and follow-ups in the CRM system
Work with colleagues to improve the overall customer experience
Stay up to date on the client's latest offers, policies and services
Bring warmth and a positive attitude to every customer interaction
What We Are Looking For
Fluent German and English
A customer-focused attitude and strong communication skills
Interest in automotive and digital products
Availability for rotating shifts, including weekends
Schedule
24/7 operation, Monday to Sunday, with rotating shifts
8 hours per day, with 2 rotating days off per week
2 weeks of full-time training before you start
What We Offer
Salary: €1,055 gross per month, paid 14 times a year
Complexity bonus
Food allowance: €7.63 per working day
Relocation support
Location and relocation
This is a fully remote position. Candidates already living in Portugal are preferred. In some cases, we can provide accommodation in Lisbon for candidates relocating to Portugal.
Recruitment process
Application submission
Assessment
Interview in German and English

Skills
Customer Support

Work arrangement
Yes