Pack Operations Manager

This is a Fully Remote Job
About Our Client:
The organization operates in the collectibles industry, addressing the challenge of grading, authenticating, vaulting, and selling high-value collectibles through innovative technology and digital processes. It serves a global market with a diverse range of collectibles including coins, trading cards, autographs, and memorabilia. Established in 1986, the organization has authenticated millions of items and maintains a significant presence with over 1,700 employees across multiple international locations.
About the Opportunity:
The PACK OPERATIONS MANAGER role is responsible for managing the end-to-end execution of the organization's digital pack product launches. This position ensures smooth coordination across inventory, product, marketing, fulfillment, and customer support teams to maintain an efficient and effective pack drop calendar. The role is essential for operational success and directly impacts customer experience and the scalability of the digital pack offering.
Responsibilities:
Manage pack launch calendar including configuration of pack definitions, tiers, odds, and inventory allocations
Monitor live pack performance such as inventory levels, sell-through rates, and high-value pulls
Collaborate with Vault Operations and fulfillment teams for inventory intake, promotions, and shipments
Develop and maintain standard operating procedures, quality assurance checklists, and launch readiness controls
Act as escalation point for pack-related customer service, fraud, and accounting issues
Define operational requirements and readiness plans for new product categories and partner launches
Identify and implement process improvements and automation opportunities in pack operations
Requirements:
Minimum 4 years of experience in operations, e-commerce, merchandising, or supply chain, preferably in consumer technology or collectibles
Proven ability to manage multiple product launches with attention to detail and tight timelines
Strong analytical skills and proficiency with spreadsheets and internal tools; experience with SQL is a plus
Process-oriented with the ability to develop repeatable systems in fast-paced environments
Excellent communication skills for cross-functional collaboration and issue escalation
Knowledge or experience in collectibles or card hobbies is advantageous
Bachelor’s degree preferred
Pay Range and Compensation Package:
Salary range: $110,000 to $150,000, varying based on location, experience, and skills
Benefits & Perks:
Medical, dental, and vision insurance for full-time employees
Fertility, commuter, and educational assistance benefits
401(k) matching plan
Flexible vacation time for salaried employees
Ten company-paid holidays
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Skills
SQL, Customer Support, Accounting

Experience
4+ yrs

Work arrangement
Yes