Account Manager

Wedding Account Manager
Full-time. 100% remote. Eastern or Central time.
About Us
Ladybird Ever After plans unforgettable, luxury weddings and elopements in Ireland and Northern Ireland for couples based in the United States. We are scaling quickly, and we are looking for our very first official team member. By joining us at this stage, you won't just be filling a seat. You will help shape our company culture, build our processes, and grow right alongside the business.
The Role
This is the ultimate logistical project management role. You will own the planning journey for a portfolio of couples from the moment they sign their contract through their wedding day. Please note: while you won't be designing florals or picking out linens, you will be the absolute heartbeat of our client experience and operations.
What You Will Do
Be the concierge. Serve as the main point of contact for your couples, guiding them through uncertainty, changes, and decisions with a calm and reassuring presence.
Master the logistics. Manage timelines, milestones, and deadlines across multiple weddings simultaneously without breaking a sweat.
Bridge the gap. Coordinate directly with our vendors in Ireland and Northern Ireland (venues, photographers, florists) to ensure everyone is on the same page.
Own the systems. Keep our CRM and internal project software meticulously accurate and up to date.
Collaborate. Work closely with our operations team and seamlessly hand off your hard work to our day-of coordination team in Ireland.
Problem solve. Spot potential issues early and solve them before the couple ever notices.
Travel. Travel to Ireland and Northern Ireland from time to time to experience the magic in person. A valid passport is required.
Because weddings happen in real life, this role will require some evening and weekend availability to accommodate client calls and vendor time zones.
Location and Schedule
Location: 100% remote within the United States.
Time zone: You must be based in either the Eastern (EST) or Central (CST) time zone to ensure adequate overlap with both our US-based couples and our vendors in Ireland.
Pace: Startup pace. You are early, so you will help set the culture and the way the team works.
Work authorization
Work authorization must already be approved. We can only consider U.S. citizens and green card holders.
Who You Are
You build rapport instantly and genuinely love taking care of people.
You take initiative and anticipate needs without waiting to be asked.
When plans change unexpectedly, you stay cool, calm, and collected.
You are highly organized and thrive when juggling multiple projects.
You write and speak beautifully and professionally.
You are comfortable in Google Workspace (Gmail, Calendar, Sheets, Docs).
Bonus points if you have experience with HubSpot or another CRM, a background in weddings or hospitality, experience with international vendors, or a love for Ireland.
Pay and Benefits
Time Off and Flexibility: We take rest seriously, and our time-off package is one of the best things about this role. It adds up to more than five weeks away from work each year.
15 PTO days each year.
Christmas shutdown: The company closes from December 23rd through the first week of January.
Four paid holidays:
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving Day (fourth Thursday in November)
Flexible working hours and flexibility around public holidays.
Compensation
$54,000 - $64,000
How to Apply
We would love to meet you! Instead of a traditional cover letter, the main thing we want is a short intro video (under 5 minutes) telling us why you are a great fit for this role. Record it on Loom or upload it to Google Drive, make sure the link is set so anyone with the link can view it, and paste that link on your application form. Please also include a PDF of your resume. Keep it simple. There is no need for a long application!

Skills
Project Management, CRM

Experience
5+ yrs

Work arrangement
Yes