Senior Analyst (BDS Highradius)

The core responsibilities for the job include the following:
Global vendor management:
Transfer low-value activities from current Applications to managed services.
Manage relationships with vendors and perform monthly global service reviews.
Be accountable for the global team metrics and service level.
Report all relevant metrics together with Improvement plan to the management team on a regular basis.
Identify global actions for service level and application stability improvement.
Drive actions and perform weekly follow-up with the vendor representative.
Define global automation opportunities (together with vendors), assign responsibilities, and drive their completion.
Be Escalation point for business Key users, Fes for BDS Apps when facing issues with vice versa.
Share on a periodic basis the global action plan and progress with the Serv. Mgmt. team.
Communicate with the vendor to provide news/updates from the BDS side.
Work with Finance team and run all finance-related questions (PO, Invoices, etc. ) and budget planning and compliance.
Global Product Management:
Develop/improve standard operational procedures and Service Delivery Procedures.
Track global KPIs and cascade the priority to the team.
Balances stakeholders: Product Owners, Key Users, FEs, and business operation leadership and addresses improvements and roadblocks.
Coordinate resolution of major escalations, service-related questions, and outstanding situations.
Manage communications and partnerships with the key stakeholders.
Address all security-related questions in the area of responsibility; make sure IT solutions in scope are compatible with all internal guidance and external procedures (GDPR, CCPA, etc. ).
Accountability per Application lifecycle in the area of responsibility (support, invest, upgrade, retire).
Accountability per global communications around your portfolio (Internal - IT and external - business stakeholders).
Work with other teams globally (applications, platform, and infrastructure), regionally, and locally to ensure global coverage is provided and excellence is shared.
Drive the financial monitoring of the team's budgets for the Products In scope through timely.
Involvement of respective Product Owners, highlighting the necessity of changes/adjustments with a budget needed to ensure the situation Is under control.
Service delivery quality:
Partnership with architecture to bring efficiency and performance improvement to apps.
Stakeholder management with local/global stakeholders playing Business Delivery Services global mindset, Systems outage coordination.
Be a member of projects involving your portfolio, being responsible for supportability advice and providing support to Development teams.
Work on Service Introduction (take-on) activities for new countries with Navision.
Installations or other big projects and activities.
Be proactive to improve applications' stability, automation, and simplification.
Finance management - Responsible:
BDS I2C I2P and T and E controls to all apps: SOW creation and renewals, OPV creation and FUP approval, Purchase Request and FUP on PO creation, Monthly Controls (Planned x Actuals), Invoice Control x Payment plan in the SOWs. Make sure the Cost Center costs are under control. Manage vendor communication and escalation when any divergence is found in Finance, Monthly connection with S& F to ensure that we are on target for Project X-charge (SI hours assignment)
Requirements:
Bachelor's degree in IT or relevant field.
Ability to deliver high-quality and reliable software by collaborating with the team.
Outstanding analytical skills and ability to apply expertise to drive complex, technical, and highly commercial solutions. Possess good verbal and written communication skills.
Excellent customer-facing skills that include conducting compelling technical briefings and demonstrations, including issues, status reports, and resolving impediments.
Proven experience in Business or IT Team in project management or a service team.
Strong knowledge and support ability in eCommerce websites / platforms.
Knowledge around security processes of Web-transactions.
Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities.
Excellent communication skills in English (Oral and Written) exposure to the following technologies is a plus for the role: PCI Compliance, Microsoft Server Infrastructure, SSL and TDE Protocols, Load Balancers, Firewalls, Credit Card Processors, Salesforce, Microsoft Dynamics NAV and SAP (ERPs),
Automated Deployment Tools, High Radius and or SAAS applications service management.

Experience
10-14 yrs