Live opening · Posted 26 days ago

Sr. ServiceNow Lead

Amazon · Bangalore

Instahyre 7-11 yrs

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At a glance

The key details from the original listing.

Posted 26 days ago

CompanyAmazon

LocationBangalore

Experience7-11 yrs

SourceInstahyre

Listed26 days ago

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About the role

Description supplied by the original job listing.

Requirements:
Must have 7 years of experience in modules, ServiceNow experience with Human Resource Service Delivery (HRSD), Configuration Management Database (CMD), CSM and IT Service Management (ITSM).
Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD, and CMD.
Support ServiceNow Application Users.
ServiceNow system support, including Production and Sandbox environments.
Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge.
ITSM, CSM, HRSD, Portal, Automation.
Reports and Dashboard.
Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
ServiceNow Release upgrade testing.
ServiceNow Application Security Administration.
User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices.
Must have excellent communication and presentation skills.
Must have a pleasant attitude and be a team player.

Experience
7-11 yrs

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