Applications Developer II - ServiceNow

The Application Developer, ServiceNow Platform, is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across WSD (indoor mapping, space mapping, case management, visitor management, and EHS), HRSD, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices.
We are seeking a ServiceNow Developer with 6+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role helps improve the platform by carefully managing updates, using reusable development methods, and creating secure connections with APIs, while making sure the ServiceNow platform stays stable, works well, follows rules, and fits smoothly with Uber's overall technology system.
Responsibilities:
WSD Development: Own and manage ServiceNow Workplace Service Delivery (WSD) modules, including EHS, Case Management, Visitor Management, Calendar Synchronization, Indoor and Space Mapping, and Space Management, ensuring reliable day-to-day operations.
Platform Development: Design, develop, configure, and customize ServiceNow applications and modules, including complex business rules, client scripts, UI actions, Flow Designer workflows, and platform automation.
Integrations: Build and maintain seamless integrations between ServiceNow and external systems (e. g., Jira, Google Calendar, and monitoring tools) using REST/SOAP web services and Flow Designer.
Now Assist and Automation: Configure and enhance Now Assist capabilities, including AI-assisted workflows, virtual agent enhancements, and chat summarization to improve automation and self-service.
Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency.
Support and Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform-related issues and requests.
Continuous Improvement: Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the business analyst.
Requirements:
6+ years of experience as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations.
Proven extensive hands-on relevant experience of 4+ years in ServiceNow WSD (Workplace Service Delivery), including EHS, indoor mapping, space mapping, case management, visitor management, and HRSD.
Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes).
Hands-on experience with Now Assist technologies, generative AI workflows, and skill kits on the Now Platform.
Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.
Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.
Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
Preferred Qualifications:
Experience with CI/CD and DevOps on ServiceNow (source control, automated testing, release pipelines); Citizen Development governance experience preferred.
Experience supporting and governing citizen development on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely.
Demonstrated experience using AI-powered developer tools as part of a daily engineering workflow (e. g., AI-assisted coding, debugging, test generation, documentation, or architectural reasoning), with the ability to clearly articulate how these tools improve productivity, quality, and delivery speed.
Experience operating applications at enterprise scale with strict performance, security, and compliance requirements.

Experience
6-10 yrs