Senior Software Engineer - Frontend

We are the Digital Services team within Customer Service Technology under eBay's Global Technology Organisation. We own the end-to-end online customer service experience across web and native mobile, helping millions of buyers and sellers get fast, effective help every day.
Our mission is to keep members on their journey and resolve issues through intuitive, compliant self-service experiences, driving high containment and deflection, lower customer effort (CES), and reduced assisted contact. We design and build the experiences that enable customers to quickly find answers, resolve issues through self-service, and get support when needed. Partnering closely with Product, Design, Data, and Platform teams, we deliver intuitive, reliable, and scalable solutions that improve the end-to-end customer service journey.
Our engineers work across frontend applications, backend services, APIs, and platform integrations using a modern, diverse tech stack that includes Java, Node.js, web services, native iOS and Android, and a variety of data stores such as NoSQL and Oracle, with a strong focus on quality, observability, and collaboration in a highly distributed environment.
Responsibilities:
Translate requirements into software designs and deliver clean, efficient, extensible, and maintainable frontend code.
Own and deliver significant features or subsystems within a larger domain across the software lifecycle, including design, development, testing, deployment, observability, and monitoring.
Design and build responsive, accessible, and high-performing web experiences using modern frontend technologies and frameworks.
Collaborate effectively with Product, Design, Data, and Platform partners to deliver intuitive and reliable customer experiences.
Identify areas of the product likely to evolve and help design flexible, reusable solutions that improve maintainability and engineering velocity.
Apply strong engineering practices to ensure features are testable, high-quality, and continuously deliverable.
Break down project features into clear implementation tasks, identify risks and dependencies, and drive execution with minimal supervision.
Participate in technical discussions, design reviews, and code reviews, contributing thoughtful input and sound engineering judgment.
Support and improve end-to-end testing quality, frontend reliability, and delivery velocity across features.
Contribute to debugging, release support, production monitoring, and on-call responsibilities for an always-on 24/7 site.
Requirements:
Strong sense of ownership and accountability, with solid collaboration and interpersonal skills.
Self-driven with a strong ability to learn quickly and adapt to changing priorities.
Passion for building intuitive, high-quality user experiences and exploring new technologies within your area of expertise.
Commitment to continuous learning through internal and external knowledge-sharing. Interest in developing broad, transferable skills and growing as an engineer.
Bachelor's degree in EE, CS, or a related field.
4+ years of experience designing and building frontend systems using JavaScript/TypeScript, CSS, React, Node.js, and server-side rendering frameworks.
Strong experience integrating frontend applications with REST and/or GraphQL APIs.
Strong understanding of web fundamentals, browser behaviour, performance optimisation, accessibility, and responsive design.
Experience with modern frontend architecture patterns, reusable component design, and styling methodologies such as BEM.
Experience with build and development tooling such as Webpack, Express.js, and related frontend ecosystem tools.
Demonstrated success delivering results in fast-paced environments using Agile, TDD, CI/CD, and modern engineering practices.
Ability to build scalable, reliable, and high-performing user-facing applications.

Experience
4-8 yrs