Live opening · Posted 27 days ago
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As a Lead Product Designer (IC3) for Freshservice, our flagship Employee Experience platform, your mission is to transform highly complex, enterprise-grade workflows into seamless, intuitive, and delightful experiences. In this role, you won't just design interfaces; you will lead strategic design initiatives, champion user needs, and mentor a growing team. Success means executing with deep technical precision while demonstrating the cross-functional agility and learning adaptability required to thrive in a fast-paced B2B SaaS environment.
Responsibilities:
Influence Product Strategy: Partner with and influence Product and Engineering leadership to prioritise critical design problems, integrating user-centric solutions directly into the core product roadmap.
Translate Insights to Action: Turn deep qualitative and quantitative user research into impactful, high-level product decisions and measurable business outcomes.
Pioneer Next-Gen UX: Contribute to our forward-looking design strategy by driving experiences in emerging paradigms like Generative AI and conversational design.
Full-Stack Design Capability: Well-rounded expertise across user research methodologies, interaction design systems, and pixel-perfect visual execution.
Narrative and Storytelling Mastery: Exceptional communication and storytelling skills to clearly justify design rationale, articulate abstract concepts, and gain cross-functional buy-in.
Requirements:
Data-Informed Thinking: Strong command of product and design metrics to measure UX effectiveness and validate design iterations.
Industry Tool Fluency: Expert proficiency in modern, collaborative design and whiteboarding software (e. g., Figma, Miro).
Qualifications Professional Timeline: 6+ years of progressive experience designing enterprise-grade or large-scale consumer B2B SaaS applications, with at least 2 years in a dedicated team lead or strategic capacity.
Domain Exposure: Prior experience or strong interest in conversational interfaces, AI-assisted workflows, or employee experience/ITSM platforms is highly preferred.
Education Baseline: Bachelor's degree in Design, Human-Computer Interaction (HCI), or a highly related quantitative or creative technical discipline.
Experience
6-10 yrs
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