Account Specialist

The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.
Resolve inbound client inquiries.
Make outbound phone calls and email to existing clients
Enhance existing client relationships by focusing on service needs, research, and special projects.
Provide product training to clients to ensure use of Experian services.
Identify renewal and upsell opportunities.
Monitor and understand client usage behaviors to identify and address new trends.
Initiate and obtain required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.
2+ years of previous customer facing and sales experience.
High school Diploma required.
Knowledge of consumer credit reporting marketplace
Experience meeting sales targets and performance metrics
Experience managing multiple opportunities simultaneously in a CRM environment.

Employment type
Full-time

Work arrangement
Yes