Senior Manager, Software Engineering Management - AI Experience Framework

What you get to do in this role:
Lead a team of full-stack software engineers responsible for the AI Experience Framework (AIUX) — the platform that powers ServiceNow's AI-first user interfaces. The team builds and supports modular, reusable conversational experiences using modern Lit-based web components, serving as the technical foundation for conversation-first applications.
Partner with product/App BU teams, core platform teams, and the many other UX component teams building on top of the framework.
Manage product development activities across the AIUX framework roadmap
Work with product management, design, support, and other dev teams to create high-quality, AI-first experiences
Manage daily activities of the development team, including planning and delivery
Solve difficult and often ambiguous problems spanning AI integration, performance at scale, and multi-team architecture
Guide architecture decisions across the request path — proxy, version-aware routing, server-rendered component runtime — in partnership with senior ICs
Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team
Represent AIUX Framework in cross-org architecture and roadmap discussions, and act as an escalation point for the hardest production issues
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
To be successful in this role you have:
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry)
10+ years of experience with technologies relevant to ServiceNow and advanced coding skills with high-quality results, including deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go acceptable)
5+ years of experience managing core software engineering teams
Experience coaching and growing engineers at various levels
Experience leading team members who require little oversight in completing assigned work
Experience providing direction, delegating assignments, and supporting a team to accomplish tasks
Advanced experience with modern UI frameworks (Angular, React, Vue, or Lit) and a passion for JavaScript/the Web as a platform, reusability, and componentization
Experience with open source tools and agile development environments
Working knowledge of server-side rendering/hydration and systems-level Node.js concerns (process/worker isolation, HTTP/1.1 and HTTP/2 semantics, reverse proxying) — enough to guide and evaluate technical decisions made by the team
Ability to understand broad concepts and use those concepts to develop solutions for problems spanning AI integration, performance, and multi-team coordination
Experience completing projects based on company priorities, context, risks, and desired outcomes
Ability to understand and implement best practices and coding standards for role-specific requirements (programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
Track record managing multiple projects with material technical risk across teams and processes
Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture
Preferred — AIUX Framework specific:
Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles)
Familiarity operating services in Kubernetes and building/maintaining observability tooling (Grafana, Prometheus) for production systems
Experience managing teams that build framework-level abstractions (component base classes, context/DI systems, event contracts) consumed by many other engineering teams
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Employment type
Full-time

Work arrangement
Hybrid