HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information documentation, and adds and amends transaction information
Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
Resilient and able to work under pressure
Organization & prioritisation skills to deliver as per deadlines
Attention to detail & quality driven in communications and all system transactions
Demonstrate high levels of confidentiality
Team Work & collaboration
Multi cultural awareness
Flexibile to work What are we looking for?
Primary skill - HR Service Delivery - P1
Essentials :
1 - 2 yrs. business experience with workforce Data Admin backgroup with Workday and ServiceNow Experience
Desirable:
Exposure to BPO industry Roles and Responsibilities:
Process Support :
Read, understand and analyze client process as per the business rules as a subject matter expert.
Execute the process accurately and timely as a handson processor.
Master the given process and help the team members to overcome process related queries
Escalate issues and seek advice when faced with complex issuesproblems.
Pay close attention to quality of written and verbal English skills within Team.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Ensure LWIs are followed and updated regularly and train the team members on process updates.
Ensure process controls are followed Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Work arrangement
No