TECHNICAL MANAGER - Infrastructure Managed Services

IT Infrastructure Lead
We are looking for an IT Infrastructure Lead who can balance hands-on technical execution with strong leadership. This role is responsible for the stability, performance, and reliability of our core infrastructure while leading and developing a high-performing systems team. You will be expected to lead from the front?coaching the team, solving complex problems, and ensuring operational excellence.
Key Responsibilities
Lead, mentor, and develop the systems team, ensuring clear accountability, effective workload distribution, and strong team performance.
Actively participate in hands-on infrastructure support and troubleshooting across Windows and Linux environments.
Ensure high availability, performance, and reliability of on-prem and hybrid infrastructure platforms.
Oversee implementation and ongoing maintenance of backup, disaster recovery, and business continuity plans as defined by architects and business stakeholders.
Drive operational execution, ensuring incidents, service requests, and changes are handled according to agreed processes, SLAs, and ITIL best practices.
Produce and deliver weekly and monthly operational reports to internal stakeholders and customers.
Collaborate closely with network, security, application, and service desk teams to resolve cross-functional issues.
Escalate unresolved or high-impact issues to the customer SPOC following defined escalation procedures.
Lead the team in:
Maintaining an accurate CMDB covering servers, network devices, inventory, backups, patching, and security status.
Proactive monitoring, failure detection, escalation, and resolution to minimize business disruption.
Required Skills & Qualifications
10?15 years of experience in Information Technology, with at least 5 years leading IT infrastructure or systems teams.
Strong hands-on experience managing Windows server environments in enterprise settings.
Working knowledge of Linux operating systems and enterprise infrastructure concepts.
Experience leading day-to-day IT operations, including incident, problem, and change management.
Ability to support US-based customers and work effectively across multiple time zones.
Solid understanding of ITIL practices and operational governance.
Strong troubleshooting, problem-solving, and decision-making skills.
Excellent communication skills with the ability to work effectively with technical teams, business stakeholders, and customers.
High level of professionalism, ownership, and accountability.
Experience with enterprise backup and recovery solutions.
Familiarity with cloud platforms (Azure, AWS) and hybrid infrastructure environments.
Experience with virtualization platforms such as VMware.
Good To Have Skills
SAN storage administration and management experience.
iSeries (IBM i) administration knowledge.
Strong networking fundamentals and troubleshooting skills.
Advanced Excel skills, including formulas and macros, for reporting and operational analysis.
Infrastructure Managed Services, Windows, Linux, ITIL

Work arrangement
No