1726666: Business Operations Manager

Make your next role matter by helping leaders run the business with clarity, strong controls, and timely insights. You will translate priorities into measurable plans and drive a disciplined operating rhythm. You will partner across teams to improve how work is tracked, communicated, and delivered. If you enjoy turning complexity into structure, you will thrive here. Join us to help shape operational excellence through consistent, well-managed execution.
Job summary
As a Business operations manager in the Business operations and controls team, you will plan, organize, and execute key operational activities that enable efficient decision-making and well-controlled delivery. You will drive priority-setting, performance reporting, and communication across stakeholders, with a focus on accuracy, responsiveness, and strong follow-through.
Job responsibilities
Define and maintain key priorities, success measures, and performance reporting aligned to strategic and operating plans
Build and manage an operating cadence (e.g., routines, forums, materials, and follow-ups) to support consistent execution
Prepare executive-ready reporting and summaries that highlight progress, risks, issues, and decisions required
Coordinate across stakeholders to collect inputs, validate information, and resolve blockers to delivery
Own process management for assigned operational domains, including documentation, controls, and continuous improvement
Manage action logs, timelines, dependencies, and deliverables to support disciplined execution across initiatives
Draft and coordinate external communications with borrowers, insurance agents and brokers, and internal risk partners as applicable to the role
Drive clear, consistent communication across stakeholder groups to support alignment and reduce operational friction
Identify process gaps and implement improvements that enhance accuracy, timeliness, and transparency
Support urgent requests by prioritizing effectively, communicating trade-offs, and delivering high-quality outputs under tight timelines
Required qualifications, capabilities and skills
Bachelor’s degree in Business, Management, Finance, or equivalent professional experience
Advanced analytical and quantitative skills, including the ability to interpret data and produce clear insights
Proficiency in Microsoft Word, Excel, PowerPoint, Project, Visio, and SharePoint
Strong problem-solving skills, including the ability to synthesize conclusions and communicate them clearly to senior stakeholders
Demonstrated experience preparing executive-ready materials with high attention to accuracy and detail
Strong organization skills, including the ability to manage multiple priorities and meet deadlines
Effective stakeholder management skills, including influencing and collaboration across teams
Strong written and verbal communication skills, including the ability to convey complex ideas in plain language
Ability to respond effectively to rapidly changing business needs and urgent requests
Preferred qualifications, capabilities and skills
Property and casualty insurance license(s) and/or recognized insurance designations
Experience supporting insurance-related servicing, coverage tracking, or documentation processes
Strong project management experience coordinating multiple deliverables across stakeholder groups
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
Experience supporting senior leaders (e.g., executive-level communications, materials, and operating routines)
Additional information
Visa sponsorship is not available for this position.
Work schedules will be full-time in office, on a 40-hour per week schedule.