Virtual Relationship Manager

Company Description Aditya Birla Capital Ltd is a diversified financial services company headquartered in Mumbai, India, serving a broad spectrum of retail and institutional customers. The organization offers solutions across lending, insurance, asset management, and other financial products, providing integrated services to support customers’ financial goals. Aditya Birla Capital is strongly committed to equal opportunity in employment and maintains a workplace free from discrimination and harassment. Diversity, Equity, and Inclusion (DEI) are embedded in its recruitment and people practices, with hiring decisions based on business needs and candidates’ qualifications, skills, and experience.
Role Description The Virtual Relationship Manager is a full-time, on-site role based in the Mumbai Metropolitan Region, focused on managing and deepening customer relationships through digital and telephonic channels. Responsibilities include engaging with existing and prospective customers, understanding their financial needs, and recommending suitable products and services. The role involves regular follow-ups, resolving customer queries, and providing proactive support to enhance satisfaction and retention. The Virtual Relationship Manager will coordinate with internal teams to ensure timely service delivery, maintain accurate records in CRM systems, and work toward defined sales, service, and quality targets.
Qualifications
Strong customer relationship management and client servicing skills, with the ability to build trust and long-term engagement through virtual interactions.
Excellent communication and interpersonal skills, including clear verbal and written communication and active listening abilities.
Sales and cross-selling capabilities, with a focus on understanding customer needs and aligning them with appropriate financial products.
Comfort with digital tools, CRM platforms, and basic data entry, along with the ability to learn new systems quickly.
Analytical and problem-solving skills to address customer issues, identify opportunities, and support business growth.
Bachelor’s degree in finance, business, commerce, or a related field; relevant experience in financial services or customer-facing roles is an advantage.
Ability to work in a structured, target-driven environment, maintain confidentiality, and adhere to regulatory and compliance requirements.
Demonstrated commitment to inclusive, respectful behavior and alignment with Aditya Birla Capital’s values and DEI principles.

Work arrangement
No