Team Leader

Company Description Paytm is a leading digital payments platform in India, enabling individuals and businesses to make secure and convenient transactions. Users can earn Gold Points on every payment and redeem them as Digital Gold, offering a simple way to save and invest. The platform supports the vision of Atmanirbhar Bharat by promoting digital financial inclusion and empowerment. By linking bank accounts and creating UPI IDs on the Paytm app, users gain fast, seamless access to a wide range of payment and financial services. Paytm continues to innovate in digital finance, providing trusted solutions for everyday transactions and long-term savings.
Role Description The Team Leader role at Paytm is a full-time on-site position based in Ranchi. The Team Leader will oversee a team of representatives, monitor daily performance, and ensure adherence to quality and service standards. Responsibilities include planning and assigning tasks, guiding team members to meet operational targets, and resolving escalated customer or process issues. The role involves tracking key metrics, preparing regular reports, and collaborating with cross-functional stakeholders to improve workflows. The Team Leader will also coach and mentor team members, conduct performance reviews, and support training initiatives to drive productivity and engagement.
Qualifications
Proven experience in team leadership or supervisory roles, preferably in fintech, digital payments, or customer service environments.
Strong people management skills, including coaching, performance monitoring, conflict resolution, and motivation.
Excellent communication and interpersonal skills, with the ability to manage stakeholders and handle escalations professionally.
Ability to analyze data, track performance metrics, and use insights to improve processes and team outcomes.
Comfort with technology and digital tools, including mobile apps, CRM systems, and basic MS Office (Excel, Word, PowerPoint).
Strong organizational and time management skills, with attention to detail and the ability to manage multiple priorities.
Bachelor’s degree in Business, Management, Commerce, or a related field; relevant experience may be considered in lieu of formal education.
Flexibility to work in a fast-paced environment and adapt to evolving business needs; familiarity with the Ranchi market is an advantage.

Work arrangement
No