Call Center Manager-Debt Management

Job Requirements
About the Role
The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes ensuring adherence to corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage delinquent accounts. The role entails end-to-end responsibility for collections in the allocated area and has a direct impact on the financial institution's budget planning and overall organizational objectives.
Key Responsibilities
Primary Responsibilities
Handle collections for specific products within the assigned area.
Responsible for managing field agencies to support doorstep collection operations.
Ensure collection efficiency and manage cost of collections.
Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
Review account allocations and set collection targets for agencies/in-house teams.
Follow up regularly with default customers through a dedicated team.
Ensure collection agencies and executives adhere to legal guidelines.
Manage productivity by setting and monitoring performance parameters for in-house and agency teams.
Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly.
Collaborate with the legal team to initiate legal action on specified cases.
Build relationships with key clients to ensure timely collections.
Determine suitable tactics or strategies for timely collections.
Secondary Responsibilities
None specified.
What We Are Looking For
Education
Graduate – Any discipline.
Postgraduate – Any discipline.
Experience
Relevant years of experience in collections.
Skills and Attributes
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Sound understanding of collection processes and legal guidelines.
Ability to analyze data and implement effective collection strategies.
Proficiency in managing third-party agencies and internal teams.
Detail-oriented with strong organizational skills.

Work arrangement
No