Cluster Chief Engineer

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Chief Engineer, you’re not just overseeing physical building and systems maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What are we looking for?
A Cluster Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Experience in a leadership position for at least 3 years in international hotels chains
International experience in Engineering
Strong leadership skills to lead a diverse team in a fast-paced environment and effectively manage and motivate the team to achieve high level of performance and exceed targets
Exceptional focus on guest satisfaction and quality improvement.
Strong track-record with solid operational background and commercial acumen
Excellent communication, problem-solving, and decision-making skills.
Knowledge of budgeting, financial management, revenue proposals and cost control.
Flexible approach to role - must be available to work different shifts including evenings and weekends
Willingness to develop team members and self
A degree or diploma in Hospitality Management or equivalent
Accountable, multitasking and resilient, with ability to work under pressure
The Management reserves the right to change / extend this job description, if necessary, at any point of time during her / his employment.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Lead and develop a high-performing team: Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognise achievements to build a motivated and high-performing team
Ensure safety and compliance: Oversee the maintenance of the physical building, mechanical systems, electrical systems, HVAC, and life safety systems, coordinate inspections, and uphold safety and compliance standards in line with national and local regulations
Manage daily maintenance operations: Oversee maintenance activities, prioritize tasks, and verify completion through the property maintenance management system; ensure timely resolution of service requests, guest concerns, and emergencies
Support property improvement projects: Assist in directing capital projects and property rehabilitations – including scheduling, budgeting, contractor bidding, and licensing/permitting – while ensuring regulatory compliance
Lead energy efficiency initiatives: Develop and oversee property-wide energy conservation programs to reduce utility costs
Drive engineering performance: Monitor departmental Key Performance Indicators (KPIs), including equipment upkeep, audit results, and team productivity and act as need to improve performance
Support hotel-wide operational leadership: Collaborate with the broader hotel leadership team in overseeing evacuation procedures, duty manager coverage, and other safety protocols as needed
Duties & Key Responsibilities
Leadership
Lead, motivate, and support operations team, ensuring all departments are well-coordinated and working towards common goals.
Manage Engineering guest operations through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement
Monitor hotel performance, identify areas for improvement, and implement effective strategies to maintain and elevate service quality.
Assisted by Managers and Supervisors, Interview, select, on-board, supervise, coach, schedule and evaluate Engineering team members

Work arrangement
No