Relationship Manager

Company Description Aditya Birla Capital Ltd is a diversified financial services company headquartered in Mumbai, India, offering a wide range of financial solutions to individuals and businesses. The organization focuses on long-term value creation and customer-centric services across its lines of business. Aditya Birla Capital is strongly committed to equal employment opportunity and maintains a workplace free from discrimination and harassment. Diversity, Equity, and Inclusion (DEI) are integrated into its recruitment practices, with hiring based on business needs and candidates’ qualifications, skills, and experience. Potential applicants can expect a professional environment that values fairness, respect, and growth.
Role Description The Relationship Manager role is a full-time, on-site position based in Bengaluru. The Relationship Manager will manage and grow a portfolio of customers by understanding their financial needs, recommending suitable products, and ensuring high levels of service and satisfaction. This role involves regular client meetings, responding to inquiries, handling service requests, and coordinating with internal teams to resolve issues promptly. The Relationship Manager will track customer interactions, maintain accurate records, and work towards sales and retention targets while complying with company policies and regulatory guidelines. The position also includes preparing reports, sharing market and product insights with clients, and supporting initiatives to improve customer experience and business growth.
Qualifications
Strong relationship management and customer service skills, with the ability to build trust and maintain long-term client partnerships.
Sales and business development capabilities, including identifying opportunities, cross-selling financial products, and achieving set targets.
Solid communication and interpersonal skills to interact confidently with clients and internal stakeholders, both in person and over digital channels.
Basic financial and analytical skills to understand customer profiles, interpret data, and recommend appropriate financial solutions.
Good organizational and time management skills to handle multiple client accounts and complete tasks within deadlines.
Bachelor’s degree in business, finance, commerce, or a related field; relevant experience in financial services or banking is an advantage.
Comfort with using CRM tools and standard office software to document interactions and prepare reports.
Commitment to ethical conduct, adherence to regulatory requirements, and alignment with the company’s DEI and equal opportunity principles.

Work arrangement
No