Cloud Architect

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Role: AWS Connect Architect
Experience: 8-15 years
Location: PAN India
TCS is hiring an AWS Connect Architect to design and implement cloud-based contact center solutions using Amazon Connect. The role involves architecting omnichannel customer experience solutions and integrating them with enterprise systems.
🧩 Key Responsibilities
Design and implement Amazon Connect contact center solutions
Architect omnichannel customer engagement (voice, chat, email)
Integrate Amazon Connect with CRM, IVR, and backend systems
Ensure scalability, security, and high availability
Lead solution design, technical reviews, and deployments
Collaborate with stakeholders and guide implementation teams
🛠️ Required Skills
Strong hands-on experience with Amazon Connect
AWS services: Lambda, Lex, Polly, S3, DynamoDB, CloudWatch
Experience with IVR, CTI, call flows, contact center analytics
Knowledge of REST APIs, integrations, and security best practices
Understanding of DevOps and CI/CD on AWS
Experience in Contact Center domain as required skills must
🎓 Qualifications
Bachelor’s degree in Engineering or related field
AWS certifications (Solutions Architect / Connect Specialty) preferred

Work arrangement
No