Networks Offshore Tower Lead L3

Role - Networks Offshore Tower Lead L3
Years of Experience - 5 to 15 years
Location - Noida
Independently drive Technical calls for P2 or P1 from networks end and ensure issue
resolved sooner with visible efforts invested.
2 Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.
3 Regular direct connect with customer to understand their pain and fix them.
4 Enable service improvements and Automation in Networks domain with help of available tools and team.
5 Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
6 Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
7 Work closely with other stream leads for assistance and support from networks end or vice-versa.
8 Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.
9 Keep self up to date with ongoing technology changes within customer environment.
10 Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.
11 Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.
12 Ensuring all Networks SLA and KPIs are met on daily/monthly basis.
13 Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.
14 Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.
15 Should be inclined towards Automation through AI/ML, and work on target based solution reduce overall incidents, changes & manual efforts.
16 Monitor, Track and Manage day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.

Work arrangement
No