Live opening · Posted 8 days ago

Customer Service Manager-Loan Centre

IDFC First Bank · Ajmer, Rajasthan, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 8 days ago

CompanyIDFC First Bank

LocationAjmer, Rajasthan, India (On-site)

Work modeNo

SourceLinkedin

Listed8 days ago

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About the role

Description supplied by the original job listing.

Job Requirements
Job Description
Job Title –Customer Service Manager - Loan Center
Business Unit - Retail Banking
Function - Customer Experience
Job Purpose:
The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT
Roles & Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels
Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience:
NA

Work arrangement
No

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