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Description supplied by the original job listing.
Walkin In TCS at Chennai
Date:-05-09-2026
Location:-Chennai
Skill:-Intel EMA
Exp:-5 to 12
Must have Skill:-
Intel EMA Architecture & Capabilities
Remote Device Recovery & Break‑Fix
Endpoint Security & Access Control
Integration with EUC Tooling
Integration with EUC Tooling
Operational Governance & Automation
JD
Job Requirements*
Technical Skills
Strong hands‑on experience with:
Intel EMA server deployment and configuration
Intel AMT‑enabled device management
OOB remote troubleshooting and recovery
Good understanding of:
Windows enterprise endpoints
Networking fundamentals (ports, certificates, DNS)
PKI and secure authentication models
Experience working with:
Intune and/or SCCM ecosystems
ServiceNow or similar ITSM platforms
Familiarity with:
VIP / executive support models
Remote and distributed workforce environments
Process & Operational Skills
ITIL Incident, Problem, and Change Management
Experience supporting P1/P2 incidents
Understanding of audit and security compliance requirements
Key Responsibilities*
Intel EMA Design & Implementation
Design and deploy Intel EMA in enterprise EUC environments
Configure EMA server, device onboarding, and access models
Define personas and supported use cases (VIP, remote users, break‑fix)
Remote Support & Device Recovery
Act as SME for out‑of‑band endpoint recovery
Support remote troubleshooting when OS, VPN, or network is unavailable
Reduce onsite visits and device replacement through remote recovery
Operational Support & Incident Handling
Serve as L3 escalation for Intel EMA related incidents
Support Service Desk and EUC teams during major incidents
Develop standard recovery playbooks
Security, Access & Governance
Enforce secure access controls for EMA usage
Maintain audit logs and compliance evidence
Participate in security reviews and risk assessments
Documentation, Automation & Improvement
Create SOPs, runbooks, and knowledge articles
Identify automation opportunities within EMA workflows
Continuously improve device recovery success rates
Work arrangement
No
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