Associate Operations Specialist - Retail Assets Operations

Job Requirements
About the Role
We are seeking an Associate Operations Specialist – Retail Assets Operations (D) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized operations hub. The candidate will ensure accurate and timely transaction processing, coordinate with internal and external stakeholders, and contribute to quality assurance and reconciliation efforts post-loan disbursal.
Key Responsibilities
Primary Responsibilities
Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance.
Ensure all transactions are processed within the defined Turnaround Time (TAT) with 100% accuracy.
Execute daily processing activities as per system guidelines and process checklists.
Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards.
Coordinate with local branches to resolve discrepancies identified in loan files.
Liaise with internal stakeholders including Product and Policy teams to implement new guidelines and processes related to loan booking.
Publish and share various MIS reports with relevant stakeholders.
Apply basic knowledge of the loan lifecycle to support operational activities.
Utilize MS Excel and MS PowerPoint for reporting and documentation.
Secondary Responsibilities
Demonstrate strong influencing skills to engage and build relationships with stakeholders for effective execution.
Maintain a delivery and results-oriented approach, working under pressure while ensuring consistent quality.
What We Are Looking For
Education
Graduation: Graduate in any discipline from a recognized institution.
Experience
Minimum 2 years of relevant experience in loan servicing or retail asset operations.
Skills and Attributes
Basic understanding of the loan lifecycle and operational processes.
Proficiency in MS Excel and MS PowerPoint.
Strong coordination and communication skills for stakeholder engagement.
Ability to manage small teams and drive performance.
Attention to detail and commitment to accuracy.
Capability to work under pressure and meet deadlines.
Alignment with IDFC First’s ‘Customer First’ culture, ensuring high service standards.
Collaborative mindset to work effectively with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk.

Work arrangement
No