Live opening · Posted 8 days ago
The key details from the original listing.
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Description supplied by the original job listing.
Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests
Support onboarding and orientation activities for new customers
Conduct outbound outreach initiatives and follow-up activities as assigned
Utilize multiple systems and computer-based resources efficiently
Maintain professionalism and composure when handling escalated interactions
Meet productivity, quality, compliance, and attendance expectations
$18/hr
High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to multitask and navigate multiple systems simultaneously
Ability to work independently in a remote environment
Employment type
Full-time
Work arrangement
Yes
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