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Greetings from Tata Consultancy Services!!!
Join us and be part of TCS's AI Cloud transformation journey!
About the Unit:
TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.
Job Role: CA UIM SME
Location:Bengaluru(only)
Experience: 8- 12 Years
JOB DESCRIPTION:
Mandatory Technical Skills
Strong hands-on administration of CA-UIM / DX UIM in a large enterprise environment, including multi-hub architecture, robots, probes, queues, tunnels, packages, Operator Console, NAS/alarm processing, discovery_server and data_engine.
Practical experience implementing and supporting server, application, database, network, storage, virtualization, service, process, log, URL, SNMP and hardware monitoring.
Expertise in probe deployment and configuration, monitoring templates, super packages, QoS, thresholding, alarm policies, pre-processing, suppression, correlation and maintenance schedules.
Experience with CA Spectrum and DX NetOps components such as Performance Management, NFA, NCM, CABI/Jaspersoft, integrations and data-source management.
Hands-on experience with upgrades, patching, platform migrations, performance tuning, capacity planning, high availability, backup/restore coordination and DR validation.
Strong troubleshooting across Windows and Linux platforms, networking, SNMP, ports, services, certificates, logs, SQL databases, queues, APIs and distributed application dependencies.
Working knowledge of Microsoft SQL Server used by CA-UIM, including basic SQL querying, database health, data-retention considerations and collaboration with DBA teams.
Experience integrating monitoring tools with ServiceNow or comparable ITSM/event platforms through gateways, REST APIs, web services or scripts.
Scripting or automation capability using PowerShell, shell, Python, Lua or equivalent, with focus on repeatable monitoring administration and data extraction.
Preferred Skills
Exposure to hybrid cloud monitoring for Azure, AWS or private cloud environments.
Experience with additional monitoring platforms such as SolarWinds, LogicMonitor, Grafana, Zabbix or equivalent.
Understanding of observability concepts, event correlation, service health, capacity analytics, automation and AIOps.
Knowledge of security hardening, RBAC, LDAP integration, certificates, vulnerability remediation and audit controls for monitoring platforms.
Leadership and Behavioral Competencies
Excellent analytical, diagnostic and structured problem-solving capability.
Ability to take technical ownership, make sound decisions during high-impact incidents, and communicate risk clearly.
Strong customer-facing communication, stakeholder coordination and expectation management.
Ability to lead technical discussions, mentor engineers and review work for quality and process compliance.
Clear documentation, presentation and knowledge-sharing skills.
Proactive mindset focused on stability, prevention, simplification, automation and continuous improvement.
Ability to work effectively in a 24x7 support environment and participate in rotational on-call or planned weekend changes when required.
Educational Qualification:
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
Work arrangement
No
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