Restaurant Captain

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Captain, you’re not just overseeing and coordinating front-of-house operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Support daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
Master the menu: Demonstrate in-depth knowledge of the menu, including wines, cocktails, and beverage pairings, and assist guests with menu selections and inquiries
Ensure exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience
Ensure seamless service: Record orders and transactions accurately in the Point of Sales system and review order dockets to ensure timely and accurate order preparation
Collaborate with kitchen team: Communicate menu inquiries, wait times, product availability, and any dietary restrictions or special requests to the kitchen to ensure smooth service
Guide team members through each shift: Provide on-the-floor supervision and coaching to foster a positive and productive work environment
Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Work arrangement
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