Director of Membership Experience - Hotel del Coronado

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotel's team, that’s exactly what you’ll do every time you come to work! As a Director of Membership Experience, you’re not just driving growth and retention of club memberships – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Drive membership growth: Lead the development and execution of strategic sales and marketing plans to attract and convert new club members
Oversee financial performance: Manage the membership sales budget and ensure financial goals are met through effective forecasting, reporting, and resource allocation
Develop long-term strategy: Create and implement strategic plans to maximize member acquisition and retention in alignment with club goals
Manage the full sales process: Respond to inquiries, nurture leads, and guide prospective members through the application and onboarding process
Lead marketing and brand presence: Oversee the creation of sales collateral, prospecting events, and the club’s digital presence in partnership with resort marketing
Leverage data to inform decisions: Maintain and analyze membership databases, demographic trends, and business intelligence to refine targeting, pricing, and growth strategies
Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs

Work arrangement
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