Transfer Agency, Associate 1

Application:
Please upload and submit both English CV and Japanese Rirekisho （履歴書）
Transfer Agency
Transfer Agent is a specialist team appointed by our clients, for the purposes of maintaining their investor's financial records and tracking his or her account balance. Transfer Agency records transactions, maintaining investor's accounts, issue daily and periodic statements, process distributions and investment income forms for investors as well as releases unit prices and provide cash forecast to fund managers. Transfer Agency is also responsible for completing Anti-Money Laundering & Know Your Client checks on investors to ensure full adherence to all applicable laws and regulations.
Role Overview
As an administrator, your role will be responsible for setting up and maintaining unit holder, adviser and dealership records for our clients, instruction processing, in accordance with current legislation, service level agreement, validity guideline and standing operational procedures. The focus is to well look after the clients with the highest quality in terms of timeliness & accuracy within the agreed turnaround times & SSAL schedules. An excellent understanding of the client specific procedures, timely responding and escalating any issues during the day is required.
Key Accountabilities
Process transactions in accordance with the service standards, in a timely and accurate manner, i.e. applications, redemptions, switches, off-market transfers and deceased estate transactions;
Dealer & Adviser Maintenance
Unit holder Maintenance
Assisting in the preparation and distribution of various management and client reporting
Collect, record and report statistical information for clients
Promptly respond to queries from the client, unit holder and homesite
Ensure that all daily and monthly operational registry and reporting deliverables for all internal and external stakeholders in a timely and accurate manner
Experience, Qualifications, Skills and Abilities
Degree qualified in English, Finance, Business, Accounting or related discipline; or relevant work experience in a similar role preferable.
A basic understanding of core registry processes would be desired, but not essential
Previous Transfer Agency, finance and/or banking background is desired but not essential
Flexible in various working shifts
Excellent English communication skills in both email written and verbal
A desire to provide unsurpassed service by exceeding service levels
Good time management skills, ability to multi task, work under pressure and meet deadlines
Excellent attention to detail
Good sense of escalation awareness and risk awareness. Able to identify and resolve general or risk related issues, if and when they arise.
Flexible, adaptable and motivated person who is a Team Player and enjoys dealing with people
Comfortable in speaking English & Japanese in daily work
Require Business Japanese / Advanced English
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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