Assistant Vice President Operations

Some Careers Shine Brighter Than Others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Operations
In This Role, You Will
Lead end-to-end management of the Liquidity Services team across multiple products and global countries, ensuring delivery of Business as usual Production and Deployment ( User Acceptance Testing / Production Verification Testing ) outcomes.
Plan, execute and sign off User Acceptance Testing and Production Verification Testing for new Global Liquidity Solution products and country/functionality rollouts.
Own and continuously strengthen the Centre of Excellence operating framework: procedures, quality checking model, MI/reporting, system set-up and contingency preparedness.
Manage knowledge transfers, release readiness and health checks for major/minor releases to ensure smooth adoption and stable operations.
Ensure consistent service performance across teams: meeting Performance Level Agreement, cut-offs, quality, audit & risk expectations, and driving operational efficiency/process improvements.
Build and maintain strong stakeholder partnerships across Product, Pooling Cash Management and IT teams, including senior decision makers across regions.
Provide effective people leadership: recruitment, training, development, motivation, appraisal, and robust succession planning for key roles.
Manage incidents, financials and governance: timely co-ordination/escalation, accurate performance reporting to standards/regulatory requirements, cost transparency via standard Target Operating Model, and strong Business Risk Control Management/risk/compliance/audit adherence.
To Be Successful You Will
Build in-depth knowledge of Liquidity Centre of Excellence activities, including Global Liquidity Solutions and wider liquidity products/services.
Strong written and verbal communication skills.
Act as a change leader to drive and implement change within the Payments Business Service.
Make tough decisions with the global strategy and bigger picture in mind.
Proactively identify, pre-empt and resolve bottlenecks with practical solutions under tight deadlines.
Coordinate effectively across multiple HSBC Electronic Data Processing India functions/parties to deliver shared objectives.
Strong analytical capability, including trend analysis/data mining and the ability to interpret numeric data with strong Excel skills.
Delivery mindset: high attention to quality and customer service, effective multi-tasking, self-motivated with minimal supervision, flexible for shifts/weekends, builds strong relationships and learns quickly.
You’ll achieve more when you join HSBC
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD***

Work arrangement
No