Field Service Engineer - Symphony Plus

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Project Manager, AUEN
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Your role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is Onsite.
This role is contributing to the PAEN division in Qatar.. Main stakeholders are Project Team, Project Lead and Project Manager.
You will be mainly accountable for:
Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
Capability to transfer high complexity project requirements into ABB technical solutions
Coaching technicians and engineers and supervising complex site activities.
Multidiscipline support
Effective utilization of service contracts
Working in service projects and major projects for Infi90 / symphony based system 800xA system
Rendering technical validation of design solutions in medium and complex projects
Our team dynamics
You will join a dynamic and high performing team, where you will be able to thrive.
Qualifications for the role
Graduate Engineer in Electrical/ Electronic/ instrumentation Engineering
Must have minimum 8 years of experience of which at least 5 years as customer support / project / service engineer of System 800xA based Infi90 / Symphony systems preferably in Oil & Gas / Power & Water industry
Good hands-on experience as Senior Engineer for system 800xA based control system (both hardware and software) with Infi90 / symphony Plus / system 800xA -based application development – project & commissioning
Hands own experience in system installation and maintenance
Hands on Experience in Industrial networking, network switch configuration
Hands on experience in Cyber security solutions for 800x A systems. Able to do cybersecurity audits and assessments, Cyber security implementation experience
Be an analytical thinker, self-starter, resilient and highly adaptable- in line with ABB’s latest advance service & digital portfolio
Hands on Experience in industrial communication protocols like Modbus- RTU & TCP, OPC etc
Be able to work under pressure, handle stress and have the ability to use own initiative.
Highly adaptive, analytic and quick learner – inline with ABB’s latest advance service & digital portfolio
Giving trainings to customers
Working in offshore installed bases
What's in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
More about us
ABB’s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.