SA&I Customer Success Team Manager

ABOUT THE JOB
We are expanding our ad hoc research department and looking for people curious about the world, people, and consumer trends.
Responsibilities:
Leading the team in a way that fosters a positive atmosphere while also delivering the expected financial performance.
Delivering projects with excellence, in a way that promotes customer satisfaction and repeat purchasing/renewals, in particular:
Selecting appropriate research tools that will address the client’s business questions
Collaborating with the operations team on project execution
Preparing results and presenting them to the client in cooperation with the Sales team
Acting as a Thought Leader for your clients and the area of expertise.
Requirements:
You have at least 3 years of experience in consumer research (quantitative), in various sectors and methodologies;
You know how to advise clients, both in the design phase of the research and in drawing conclusions and making recommendations;
You are proficient in English, including client presentations.
WHAT WE OFFER
A great and cohesive team;
Flexible working hours and a good office location, a hybrid working model possible;
Private Health Insurance compensation package (after the probation period) and Employee Assistance Program;
Work in an international environment (global projects and other initiatives);
Opportunities for professional development (mentorship program, access to an online platform with personal development programs);
A salary system based on an employment contract.
Please only send applications that meet the specified requirements. Selected candidates will be invited for an interview. We reserve the right to contact only selected candidates. We assure all candidates of confidentiality.

Employment type
Full-time

Work arrangement
Hybrid