Middle Office Automation Technical Expert - Officer

Job Description Summary
This role builds and supports production workflows and low-code applications using automation tools such as UI Path, CoPilot Studio and Microsoft Power Platform. You will deliver automation that reduces manual effort in Middle Office operations and provide L2 support for live solutions.
Job Description
Who we are looking for
A hands-on builder with experience designing workflows and lightweight apps, strong troubleshooting skills, and a production mindset. You can work with Operations SMEs to translate requirements into reliable automations with clear runbooks and evidence.
Why this role is important to us
Power Platform enables rapid automation of business processes. To scale safely, solutions must be built with resilience, governance, and supportability from day one.
What you will be responsible for
As Officer you will
Build and maintain as UI Path, CoPilot Studio, Power Automate flows and Power Apps aligned to operational requirements and control expectations.
Implement robust error handling, retries, logging, and clear exception routing to Operations.
Support testing and transition: participate in UAT, cutover, and post go-live stabilisation.
Provide L2 support: investigate failed runs, resolve configuration issues, and implement break-fix changes under change control.
Produce and maintain runbooks, SOP updates, and evidence packs supporting audits and control testing.
Identify recurring failure patterns and propose improvements to reduce operational noise and support load.
Work closely with Governance/Release lead to ensure solutions follow standards and lifecycle requirements.
Additional Key Responsibilities
Continuous Improvement
Suggest enhancements to improve throughput, reduce touchpoints, and increase straight-through processing where possible.
Contribute reusable templates/components to speed up delivery across use cases.
What we value
These skills will help you succeed in this role:
Strong problem-solving skills and attention to detail; comfortable troubleshooting in production.
Understanding of operational controls and the importance of auditability and documentation.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Strong communication skills; able to explain issues and solutions clearly to operations users.
Experience with data concepts (files, APIs, databases) and basic query/analysis skills is advantageous.
Education & Preferred Qualifications
6+ years of professional experience in operations automation, low-code development, or relevant technology roles.
Experience in financial services operations or similar regulated environments preferred.
Degree in technology, engineering, finance, business or equivalent relevant industry experience.
About State Street
State Street is a leading provider of financial services to institutional investors. Our teams help clients safeguard and steward assets and deliver effective investment solutions through servicing, data & analytics, research & trading, and investment management.
We strive to create an inclusive environment where employees can grow their careers while delivering value to clients. State Street is an equal opportunity and affirmative action employer.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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