Annuities and Advice Operations Manager, Executive Director

Join a team focused on helping clients make confident decisions about their financial goals. In this leadership role, you will shape how clients engage with advice and annuity solutions across multiple channels. You will partner with senior stakeholders to improve client experiences, scale effective operating practices, and support a high-performing service culture.
Job summary
As an Executive Director, Advice and Annuities, in Segmented Services you lead teams that support clients through inbound servicing and advice-related requests, with a focus on annuities and managed account and brokerage relationships. You will set daily operating priorities, strengthen service standards, and partner across functions to deliver strategic initiatives and continuous improvement that enhance the client experience.
Job responsibilities
Lead advice teams handling inbound client calls; set daily priorities and service standards to drive accurate, timely execution
Oversee processing across annuity new business (including 1035 exchanges), ongoing servicing, client deepening, and post-issue requests
Provide product education and consultative support to leaders and clients to help identify appropriate annuity solutions
Serve as the day-to-day point of contact for managed account and brokerage relationships; respond to inbound requests and coordinate accurate, on-time processing across enrollments and servicing needs
Guide clients using a goals-based approach to help them identify solutions they may want to explore
Partner cross-functionally with senior leaders, advisors, and client service teams to deliver strategic initiatives and support technology adoption
Monitor execution quality and client experience outcomes; identify opportunities to improve processes, controls, and service effectiveness
Coach and develop team leaders and advisors to strengthen performance, consistency, and client focus
Required qualifications, capabilities and skills
Valid and active FINRA Series 7 and Series 63 licenses
If registered after October 1, 2018, valid and active Securities Industry Essentials (SIE) exam
FINRA Series 9/10 (or equivalent), or ability to obtain within 60 days of starting in the role as a condition of employment
People leadership and coaching experience, including developing high-performing teams
Talent acquisition experience, including recruiting and sourcing internal and external candidates
Experience supporting investment products and services, including annuities, in a client-facing or client-support environment
Ability to manage multiple priorities and drive accurate, timely processing across new business and servicing workflows
Preferred qualifications, capabilities and skills
Bachelor’s degree
Business development experience