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Role : ServiceNow HAM Analyst Support
Experience : 5 to 10 years
Location : Pan India
DUTIES & RESPONSIBILITIES:
Lead development activities of various modules of ServiceNow, primarily ITAM HAM and CMDB
Ability to configure assets, HAM module
Perform and review asset reports
Perform Normalization of the assets
Create and/or review design documents; present them to customer and coordinate sign-offs
Lead process improvement/standardization efforts for HAM as identified by IT and business leadership.
Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.
Advises on options, risk and impacts on business processes and technical architecture.
Communicates technical problems and solutions to both technical and non-technical audiences.
Knowledgeable with the ServiceNow platform suite
Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge
Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
Responsible for implementation of ServiceNow Data Model
Oversee ServiceNow scripting and security best practices.
Exceptional Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services.
JOB QUALIFICATIONS & REQUIREMENTS:
Bachelor's degree in computer science, management information systems, or related field, preferred.
Comfortable working in a fast-paced technology environment
ITIL V3 Foundation Certified
10+ years of experience working with ServiceNow.
ServiceNow Certified Implementation Specialist certification.
Must be able to manage and supervise technical staff of up to twenty.
Strong written and oral communication skills including presentation skills.
Strong problem solving and troubleshooting skills.
Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Work arrangement
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