Customer Service Representative

We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client's current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.
You'll help shape a new business at Experian and help to guide market reach of our products in this space.
What you'll do
Follow stringent data security processes
deal directly with users either by telephone and email
respond promptly to user inquiries
handle and resolve user questions
obtain and evaluate all relevant information to handle and resolve user inquiries
authenticate and upload user authorization forms
process verification requests and forms
direct requests and unresolved issues to the designated resource
manage users accounts
keep records of users interactions and transactions
record details of inquiries, comments and concerns
record details of actions taken
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications and basic web functions
Knowledge of administrative procedures
Advanced English skills (writing and speaking)

Employment type
Full-time

Work arrangement
Hybrid