AI Operator Lead Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
AI Operations Lead (AI Engineer, Marketing OS)
About PTC
PTC (NASDAQ: PTC) is a global industrial software company that enables manufacturers to transform how they design, make, operate, and service products. Our solutions are used by some of the world's leading companies across aerospace, automotive, electronics, medical devices, and industrial manufacturing.
As a leader in digital transformation, PTC is investing in next-generation technologies, including artificial intelligence, automation, and cloud-native platforms, to drive innovation internally and for our customers.
About the Team
You'll join the AI Infrastructure team within Growth Marketing, working across industry and vertical marketing, demand generation, product marketing, customer marketing, brand and communications, and marketing operations. Our mandate is to rebuild how marketing work gets done — moving from documents and manual handoffs to data, AI agents, and automated workflows. As one of the first hires on this team, you will help define and scale AI-powered marketing operations across the organization.
Position Summary
PTC is seeking an Agentic Operator to design, build, deploy, and scale the AI-powered systems that run GrowthOS. You will partner with marketers, business stakeholders, and technical teams to identify automation opportunities, build intelligent workflows, and enable teams to operate more efficiently through AI-enabled tools.
You will work directly with end users — embedding with marketing teams to understand their workflows, translate business challenges into technical solutions, and build systems that automate repetitive work so marketers can focus on strategy, judgment, and customer engagement.
Key Responsibilities
AI Agent Development & Architecture
Design and build AI-powered workflows and agent-based systems supporting marketing operations
Build reusable agent architectures — skills, tools, memory, orchestration, evaluation frameworks, and guardrails
Maintain prompt libraries, workflow templates, and automation frameworks
Evaluate emerging AI technologies and recommend adoption opportunities
Workflow Automation & Orchestration
Build and maintain workflow automation using orchestration platforms such as n8n, Zapier, Make or Claude Code
Design end-to-end processes connecting data, AI agents, and business systems
Develop automation frameworks that scale across marketing functions
Enterprise Integrations
Integrate AI-powered solutions with Salesforce, Eloqua, SiteCore, and internal data platforms
Build MCPs, APIs, connectors, and automation frameworks supporting data-driven decisions
Ensure data quality, reliability, security, and scalability
AI Quality, Governance & Observability
Establish monitoring, logging, evaluation, and reporting for AI-powered systems
Build validation frameworks and quality controls for reliable outputs
Build governance mechanisms supporting compliance, brand integrity, and auditability
Identify system failures, regressions, and improvement opportunities
Change Management & Enablement
Partner with marketing teams to understand business objectives and challenges
Train and coach users on AI-enabled workflows and tools
Drive adoption and long-term utilization of AI solutions
Document processes, playbooks, and best practices to support scalability
What to Send Us
Resumes are welcome, but the strongest signal is evidence. With your application, please include any of:
Links to agents, tools, or workflows you've shipped (production, not demos)
A short write-up of a system you built that others came to depend on — what you built, what broke, what you learned
A GitHub repo, a Loom, or a live link we can review
The shortest possible answer to: what's the most boring marketing workflow you could automate end-to-end this week?
Qualifications
Required
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field, or equivalent practical experience
5+ years of software engineering experience
2+ years hands-on experience building and deploying production AI or LLM-powered applications
Strong Python development experience
Experience with LLM APIs (Anthropic Claude, OpenAI GPT, Gemini, etc…)
Experience with workflow automation/orchestration platforms (n8n, Airflow, Temporal, Zapier, or comparable)
Experience integrating enterprise applications, including CRM, marketing automation, and business systems
Strong understanding of prompt design, evaluation methodologies, and production AI operations
Excellent communication and stakeholder management skills
Preferred
Experience designing and deploying multi-agent systems
Knowledge of agent orchestration frameworks, MCP, and tool-use architectures
Experience implementing retrieval-augmented generation (RAG)
Familiarity with MLOps, evaluation frameworks, and AI observability platforms
Experience building internal platforms or tools with measurable organizational adoption
Experience in marketing technology, marketing operations, or demand generation
Experience implementing AI governance, validation, and audit-trail frameworks
What Success Looks Like
Agents live and running for priority verticals, with speed and quality gains measurable against baseline
Net-new campaign delivery time reduced from months to weeks
Marketing teams successfully adopting and expanding AI-driven workflows on their own
Repeatable frameworks established for AI automation, governance, and performance measurement
What Success Looks Like
Within this role, you will:
Deliver AI-powered solutions that measurably improve marketing productivity and operational efficiency
Enable marketing teams to successfully adopt and expand AI-driven workflows
Build scalable systems that can be leveraged across multiple marketing functions and regions
Establish repeatable frameworks for AI automation, governance, and performance measurement
Help define how enterprise AI capabilities are deployed and adopted across the marketing organization
Why Join PTC
Opportunity to help shape AI transformation within a global technology company
Work directly on highly visible initiatives with executive sponsorship
Influence how marketing operations evolve through AI and automation
Partner with business and technical leaders across the organization
Build innovative solutions with real-world impact at enterprise scale
Travel Requirements
Boston-area candidates preferred
Remote U.S. candidates will be considered
Limited travel may be required for team collaboration, workshops, and business meetings
PTC is an Equal Opportunity Employer
PTC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable law.
This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.
PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $165,000 - 253,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are
subject to applicable plan eligibility and other terms and conditions.
For more information about PTC’s comprehensive benefits, please visit our Careers Page.
Applications will be accepted on an on-going basis.
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