Panel Support Specialist (Media Measurement, Chinese Speaker)

Join our dynamic market research company at the forefront of Television Audience Measurement team in Singapore (SG-TAM). As a Panel Support Specialist at GfK, you'll play a pivotal role in ensuring the smooth operation of our panel management, dedicated to optimizing member compliancy and data accuracy. The successful candidate will be based in Malaysia, working closely as part of Panel Management Team in Singapore, responsible for communication with panel members in Singapore research panels and liaising with different stakeholders.
Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.
Responsibilities:
Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
Conduct panel member database maintenance and quality control validations from time to time
Provide support to in panel communications, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
Support in managing database of household, individual and technical information
Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required
Diploma or Degree in IT, Computer Science, Mathematics, Statistics, or related fields.
Strong proficiency in Microsoft Excel, Word, and PowerPoint.
Excellent command of English & Mandarin (written and spoken); additional languages are a plus.
Basic understanding of database concepts.
Strong analytical skills with the ability to interpret and validate data accurately.
Ability to work under tight deadlines; willing to go the extra mile to meet client needs.
Exceptional attention to detail and accuracy in handling large datasets.
Strong communication skills and ability to build relationships across teams and cultures.
Good time management; able to work independently with minimal supervision.
Ability to prioritize, multitask, and stay composed under pressure.
Business oriented mindset with a commitment to quality, detail, and team collaboration.

Employment type
Full-time

Work arrangement
No