Manager

Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
The Microsoft 365 Engineer is responsible for designing, implementing, supporting, and continuously enhancing enterprise end-user technologies across the AIA Group environment, with direct responsibility for supporting Active Directory services across China.
This role works closely with the Microsoft 365 Product and Service Management team, IT operations, security, and business stakeholders to deliver secure, reliable, and scalable collaboration, identity, mobility, and productivity services. It also provides technical leadership for platform adoption, solution design, service optimisation, and business transformation initiatives, including the support, administration, and continuous improvement of Active Directory services for China.
The incumbent is expected to ensure that service support and delivery processes are aligned with agreed service levels, while proactively driving operational excellence, stakeholder satisfaction, and continuous improvement across Microsoft 365, Active Directory, and related end-user services.
Implement, support, and continuously enhance a secure, scalable, and resilient Microsoft 365 environment, including Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Dynamics 365, Power Platform, and related end-user technologies.
Oversee the deployment, configuration, and maintenance of Active Directory Services across China, including domain controllers, Group Policy, DNS, and DHCP, to ensure a secure, stable, and resilient identity infrastructure.
Provide subject matter expertise for business requirements, solution design, platform standards, and service enhancements across Microsoft 365 and Active Directory services, ensuring alignment with desired business outcomes.
Administer and optimise identity, access, device, collaboration, and productivity services, with a strong focus on security, governance, compliance, availability, and user experience.
Ensure the stability, security, and performance of Active Directory and related identity services by applying operational best practices, maintaining platform standards, and driving continuous service improvement.
Act as a technical focal point and escalation contact for incidents, problems, changes, and service requests related to Microsoft 365, Active Directory, Dynamics 365, Power Platform, and Azure identity services, ensuring timely resolution and effective stakeholder communication.
Conduct root cause analysis for recurring issues affecting Microsoft 365 and Active Directory services, and implement preventive and corrective measures to reduce service disruption and strengthen platform resilience.
Implement and enforce security best practices across Microsoft 365 and Active Directory, including privileged access management, account lifecycle management, audit policies, and access governance, to protect organisational collaboration and identity services.
Ensure compliance with applicable industry standards, regulatory requirements, and organisational policies while supporting audit, governance, and risk management activities.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.