Engineering Manager - Adaptive Solutions

ABOUT CHARGEBEE
Chargebee is the leading subscription and revenue management platform, trusted by thousands of high-growth businesses globally. We help companies grow faster by automating billing, revenue recognition, and subscription workflows — so they can focus on what they do best.
ABOUT THE ADAPTIVE SOLUTIONS TEAM
Adaptive Solutions (formerly Custom Engineering) is an extended arm of Chargebee's Shared Services team operating on a philosophy of "product-thinking in services." The team builds bespoke, high-value engineering solutions tailored to the unique business needs of Chargebee's most strategic enterprise customers — delivering capabilities the core product does not offer out of the box.
We are a high-performing group of Business Analysts, Engineering Managers, Software Engineers, and QA Engineers who increase platform adoption and stickiness by making Chargebee deeply embedded in how our customers run their businesses. The team has a strong track record of winning enterprise customers who need hands-on, deep-integration expertise.
ROLE OVERVIEW
We are looking for an Engineering Manager to lead and grow the engineering function within Adaptive Solutions. You will own the delivery of complex, customer-specific software solutions, manage a team of engineers and QA, and work closely with Business Analysts, Solution Architects, and Customer Success to bring bespoke integrations to life.
This is a uniquely demanding role at the intersection of software engineering, professional services, and enterprise customer success. You will have to be as comfortable discussing API design with a customer's CTO as you are reviewing a CI/CD pipeline or coaching a junior engineer through a tricky integration.
WHAT YOU'LL DO
Team Leadership & Delivery
Lead, mentor, and grow a team of software engineers and QA engineers working on customer-specific integrations and solutions.
Own end-to-end delivery of bespoke customer projects — from scoping and design through build, QA, deployment, and handover.
Drive engineering excellence: code quality, testing discipline, security, observability, and maintainability standards across all customer solutions.
Run agile delivery cycles (discovery, build, UAT, exit gate) aligned to the Adaptive Solutions execution model.
AI-Native Platform & Frameworks
Champion adoption of the new Chargebee bespoke engineering framework — migrating the team away from legacy approaches toward AI-assisted, LLM-augmented development workflows.
Work with the platform and architecture leads to establish CI/CD pipelines, automated testing, naming conventions, DB schema governance, and SDK generation for the bespoke platform.
Enable your engineers to leverage tools like Cursor and Claude Code to dramatically reduce development time without sacrificing reliability or security.
Customer Engagement & Scoping
Partner with Business Analysts and Solution Consultants during pre-sales and scoping to assess feasibility, define engineering effort, and set realistic timelines.
Represent engineering in customer-facing discussions — conveying technical trade-offs clearly and building trust with merchant engineering teams.
Define and enforce scope boundaries: know when to say yes to bespoke work and when to route use cases back to the product team.
Forward Deployed Engineering (FDE)
Help design and pilot the FDE pod model — small, senior engineering squads embedded for 8–12-week engagements at strategic enterprise accounts.
Establish playbooks, cadences, and exit criteria for FDE engagements that can be scaled and repeated as the model matures in 2027.
Governance & Process
Define and own the team's engineering processes: project selection criteria, review checkpoints, maintenance SLAs, and partner handoff protocols.
Reduce engineering dependency on the core Product team over time by building reusable SPIs, APIs, and framework capabilities that the team controls.
Report on team health, delivery velocity, and customer outcomes to senior leadership.
WHAT YOU BRING
Must-Haves
6+ years of software engineering experience, with at least 2 years in an engineering management or tech lead role owning delivery for external customers.
Strong hands-on engineering background — Java or similar backend, REST APIs, webhooks, event-driven architectures, cloud infrastructure (AWS preferred).
Proven track record delivering complex, multi-party software integrations (CRM, ERP, payments, or billing systems) in a professional services or customer-facing engineering context.
Excellent communication skills — able to translate technical complexity for business stakeholders and navigate ambiguity without losing pace.
Experience managing and growing engineering teams of 5–15 people, including setting performance expectations and building a strong engineering culture.
Strong Pluses
Experience at a SaaS company in billing, payments, or subscription management.
Hands-on experience building AI-assisted development workflows or adopting LLM tools (Cursor, GitHub Copilot, Claude Code) at the team level.
Familiarity with multi-tenant SaaS architecture, DB schema isolation, and building reusable platform primitives.
Experience in a Forward Deployed Engineering or embedded customer engineering model.
Startup or scale-up experience where you've had to build process from scratch while keeping delivery moving.

Work arrangement
No