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Branch Incident Management
Monitor and respond to branch-related incidents, including:
Branch connectivity outages
SD-WAN tunnel failures
WAN circuit issues (primary/secondary links)
Branch device down alerts
Analyse and act on alerts raised via SD-WAN, SolarWinds, and monitoring tools.
Perform initial diagnostics:
Verify primary vs secondary carrier status
Check link flapping and uptime
Validate branch reachability and health
Restore service or escalate issues based on defined runbooks.
Carrier & SD-WAN Coordination
Coordinate with telecom carriers and SD-WAN providers for:
Circuit outages
Packet loss / latency issues
Carrier-acknowledged incidents
Open, track, and manage carrier tickets through resolution.
Provide timely updates and ETAs to stakeholders.
Branch Monitoring & Health Checks
Monitor branch infrastructure health, including:
SD-WAN appliance status
Branch network devices (routers, switches)
Site availability indicators
Identify recurring branch issues and participate in problem analysis.
Work with Network Engineering on long-term fixes for unstable sites.
Major Incident Support
Participate in major incident (MI) bridges where branch outages impact business operations.
Support Situation Managers with technical updates, timelines, and validation.
Network Troubleshooting, Communication Skills, Switches, Routers
Work arrangement
No
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