Live opening · Posted 6 days ago
At a glance
The key details from the original listing.
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About the role
Description supplied by the original job listing.
Area(s) of responsibility
Primary Skill
Excellent verbal communication skills (English)
Experience in handling US customer over the phone.
Desktop support experience
ITIL framework knowledge
Technical experience
Basic Java scripting knowledge.
L1 & L2 server support (Windows service starts, stops, restarts).
L2 IT Servicedesk support & Queue monitoring.
Code promotion and migration (DLL & Class files).
Autosys tool scheduling support and administration, hands-on experience in either one:
CA WLA (Workload Automation)
BMC Control-M (Helix)
Cloud based infrastructure (IAAS) support awareness.
Incident creation and handling using ITIL based ticketing tool.
Active directory management.
Team player.
Work arrangement
No
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