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Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in
Job Description
REQUIREMENTS:
Experience - 5+ years
Strong hands-on experience with ServiceNow platform testing and quality assurance processes
Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory
Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
Experience in designing, developing, and maintaining automated test scripts using ATF
Good understanding of ServiceNow platform fundamentals and core functionalities
Experience with Asset Management processes and ServiceNow Asset Management modules
Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
Strong understanding of functional, regression, integration, and end-to-end testing methodologies
Ability to independently drive QE initiatives and establish testing best practices
Strong analytical, troubleshooting, and defect management skills
Excellent communication and stakeholder management skills
CSA certification or relevant ServiceNow certifications will be an added advantage
RESPONSIBILITIES:
Design, develop, execute, and maintain automated test cases using ServiceNow ATF
Validate ServiceNow platform functionality across releases, enhancements, and configurations
Perform functional, regression, integration, and end-to-end testing activities
Ensure CMDB data quality and support data hygiene initiatives across the platform
Validate Asset Management, Compliance, Auditing, and Security Control processes
Perform testing and validation of integrations with third-party systems and applications
Support ServiceNow upgrade and clone activities, including impact assessment and testing
Identify, document, track, and manage defects through resolution
Develop and maintain test plans, test cases, test scripts, and testing documentation
Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
Provide testing sign-off and quality assurance recommendations for production deployments
Analyze test results and provide actionable insights to improve platform quality and stability
Drive continuous improvement initiatives for ServiceNow QE processes and test automation
Ensure adherence to organizational quality standards, governance, and best practices
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Work arrangement
No
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