Senior Product Manager - Conversational AI

Job Requirements
About the Role
As a Senior Product Manager – Conversational AI at IDFC FIRST Bank, you will lead the development and scaling of Generative AI-powered products that transform customer experiences across digital and assisted banking channels. You will define product strategy, collaborate with cross-functional teams, and ensure responsible AI adoption to drive hyper-personalization, automation, and innovation.
Key Responsibilities
Primary Responsibilities
Define and execute the product vision, roadmap, and strategy for Generative AI initiatives
Identify high-impact AI use cases across customer engagement, operations, compliance, and risk
Lead end-to-end development of AI-driven products in collaboration with Data Science, Engineering, and Business teams
Establish success metrics (KPIs) and drive continuous product iteration based on insights
Ensure AI models are scalable, explainable, fair, and secure
Partner with Legal & Compliance to meet ethical and regulatory standards
Design intelligent conversational interfaces and automated workflows to enhance digital banking
Leverage NLP, LLMs, and multi-modal AI for personalized customer interactions
Secondary Responsibilities
Collaborate with Digital Banking, Growth, Marketing, and Customer Support teams for seamless AI integration
Educate internal teams on AI capabilities and promote responsible AI usage
Stay updated on AI trends, technologies, and regulatory developments
What We Are Looking For
Education
Bachelor’s degree in a relevant stream
Postgraduate degree in any stream (preferred)
Experience
5 to 10 years of experience in product management, with exposure to AI/ML technologies and digital transformation initiatives
Skills and Attributes
Strong understanding of Generative AI, NLP, LLMs, and conversational interfaces
Proven ability to lead cross-functional teams and deliver scalable AI products
Excellent analytical, strategic thinking, and stakeholder management skills
Familiarity with ethical AI practices and regulatory compliance
Passion for innovation, customer experience, and emerging technologies

Work arrangement
No