Client Service Specialist, Assistant Vice President

Who we are looking for
We are looking for an energetic, individual to join their client service team. With the purpose of managing the back-office services for our asset owner and asset manager clients in the Dutch & Belgium markets. With the goal in driving up client satisfaction levels through proactive engagement.
Why this role is important to us
You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
What you will be responsible for
Proactive Engagement with Clients:
Proactive outreach
Formal Client communications where appropriate operational matters, regulatory driven matters
Status reporting of open items / current activities.
Monitor Client Satisfaction deliverables and operational execution for back-office products & services.
Structured client engagement forums & operational best practise sharing sessions.
Coordinate product Trainings & facilitate demos, webinars, regulatory updates with subject matter experts as appropriate.
Client first port of call for operational escalations.
Client negotiation & dispute resolution of operational errors & claims
Manage and grow revenue & profitability, identify cross-selling opportunities.
Seek out strategic revenue opportunities and opportunities for improvement.
Client Solutioning
Intake and coordination of client-initiated changes
Client operational initiatives
New client technology, products & services
Continuous improvement
Fund Opening / Closing Transitions
Client Solutioning / consultation - Support for new client products & fund structures op model
Review client operating model to identify improvements.
Query & responsiveness oversight & escalation
Facilitate Strategic improvements.
Client Governance
Client KPI reporting.
Obtain client operational documentation and ensure maintenance.
Participate in due diligence sessions
Facilitate regular internal virtual team sessions with internal user groups.
Support Internal risk management / audit.
Coordinate client remediation plans – where applicable, coordinate and deliver resolution to client
What we value
These skills will help you succeed in this role
Experience with working within finance sector knowledge of the custody and /or fund accounting is an asset.
Proficient in using all MS Office applications
Strong focus on managing and resolving issues
Excellent interpersonal and communication skills. Language English & Dutch
Motivated to understand and respond effectively to client needs.
Flexible and positive attitude.
Good level of numeracy and ability to analyse financial data.
Good team player.
Ability to work to deadlines.
Able to show initiative and make sound judgements.
Education & Preferred Qualifications
Bachelor degree or similar qualification
5-7 years’ experience in the financial services sector
Language: English & Dutch (preferable).
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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