Privacy Operations Manager Senior

You will report to Compliance and Privacy Director
1. Privacy Platform Management
Own and optimize privacy platforms, ensuring they are accessible, compliant, and user-friendly for diverse consumer populations.
Partner with Legal, Compliance, IT, and business teams to maintain effective privacy tools and workflows.
2. Consumer Rights & Experience
Ensure consumer rights requests are handled fairly, transparently, and in compliance with applicable regulations.
Continuously improve the Privacy Center experience to support accessibility and inclusion for all users.
3. Monitoring & Reporting
Track performance metrics, compliance deadlines, and operational effectiveness.
Provide insights that drive continuous improvement and equitable customer experiences.
4. Project & Enhancement Delivery
Lead privacy tool enhancements and cross-functional projects.
Translate regulatory requirements into actionable business and technical solutions.
5. Risk & Compliance Support
Support audits, control assessments, and compliance reviews.
Find and address risks while maintaining governance practices.
6. Stakeholder & Vendor Partnership
Collaborate with internal partners and external vendors to ensure privacy solutions meet business and customer needs.
Foster inclusive collaboration across teams and functions.
7. Continuous Improvement
Resolve operational issues, improve processes, and increase automation.
Promote scalable solutions that enhance efficiency and user experience.
8. Documentation & Governance
Maintain clear process documentation, standards, and operating procedures.
Support consistent and equitable privacy operations.
9. Change Management
Prepare the organization for privacy-related regulatory and policy changes.
Coordinate testing, communication, and adoption of new processes and tools.
10. Training & Awareness
Be a subject matter expert on privacy operations and consumer rights.
Support training and knowledge sharing to build awareness and inclusive privacy practices across the organization.
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6–10+ years in privacy, compliance, or data operations
Experience managing consumer rights workflows (DSARs, opt-outs, deletion)
Experience with privacy platforms (e.g., OneTrust, TrustArc, Transcend) and consent/DSAR tools
Working knowledge of U.S. privacy laws (CPRA, VCDPA, etc.) and consumer rights requirements
Manage SLAs, track KPIs, and improve workflows through data-driven insights
5+ years of experience supporting audits, controls, and compliance processes
Experience coordinating cross-functional initiatives and translating requirements for technical teams
Stakeholder management across Legal, Compliance, IT, and business teams

Employment type
Full-time

Work arrangement
Hybrid