Service Administrator

Job Summary:
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
We are looking for a talented Service Administrator to join our Distribution business in (Anchorage, AK).
100% Onsite
In this role, you will make an impact in the following ways:
Serve as the primary point of contact for customers, building and maintaining positive relationships
Open and manage work orders, service requests, quotes, and repair plans
Coordinate service work by scheduling technicians and monitoring progress
Provide customers with timely updates on repair status, schedules, and warranty claims
Process warranty claims and ensure all required documentation is completed accurately
Maintain detailed service records and documentation within business systems
Collaborate with technicians, Service Supervisors, and Team Leads to support efficient service operations
Monitor key service metrics, including customer satisfaction and labor productivity
1. Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.
2. Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.
3. Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.
Education, Licenses, Certifications:
Technical trade school/ vocational diploma or certification or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant and/or in-depth knowledge obtained through specialized training.
Compensation and Benefits Base salary rate commensurate with experience. Additional benefits

Work arrangement
No