Banamex - Analista de prevención de fraudes

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.
Responsibilities:
Perform complex fraud investigations with minimal supervision
Respond to complex customer requests that may not be covered by established procedures
Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
Resolve highly complex issues directly with client, or third parties
Drive organizational change through innovation and process improvement, eliminating friction points for team
Monitor process workflow, quality, and recommend new options to enhance productivity as required
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Qualifications:
2-4 years relevant experience
1-2 years in a related role
Ability to process both inbound and outbound client calls
High attention to detail with the ability to interpret data and organize information
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Requisitos:
Licenciatura económico administrativa
Experiencia de al menos 1 año en puestos similares
Conocimientos en revisión de expedientes e identificación de casos de riesgo.
Conocimiento deseable en transaccionalidad de Tarjetas.
Funciones:
Realizar un análisis robusto en cada una de las alertas generadas por los diferentes sistemas de prevención de fraudes, con el fin de identificar de manera oportuna la existencia de riesgo financiero.
Establecer contacto con los clientes y realizar validación de información para prevenir el riesgo de pérdidas por fraude.
Notificar al Supervisor los casos de posible riesgo, en los cuales no se logre la confirmación con el cliente.
Efectuar bloqueos preventivos a aquellas cuentas que cumplan con los criterios de riesgo establecidos en el área.
Identificar patrones de uso atípicos que generen un riesgo para nuestros clientes y para Citibanamex.
Registrar en el sistema de gestión cada uno de los casos trabajados y la solución de los mismos.
Actividad 100% presencial
Disponibilidad 24/7, con rol de 8 horas laborales más tiempo de alimentos.
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Job Family Group: Operations - Services
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Job Family:Fraud Operations
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Time Type:Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.