LEAD ENGINEER - Order Management

OMS Engineer? Job Description
Typical Shift Timing (Monday - Friday): 4 am CT to 12 noon CT?
The services will include:
Monitoring and Reporting of applications ? OMS, MQ, DB, Azure
Order failures during peak
Daily reports, weekly reports
Agent monitoring, App server monitoring, Application monitoring
IT SLA reporting
Monitoring of Azure related services??????
Application Issues
MQ connectivity
OMS slowness
DB related: connectivity, long running queries
Interface issues, external system down
Agent down
OMS Application down
Config Update requests from business teams
Changing fulfillment network
Customer data updates such as Allow backorder, IBT, email IDs, etc.
Holiday calendar updates
New DC or Location set-up
Enabling stores for Fulfillment
New Trading Partner setup
Application access request
Data & Functional Issues
Orders not fulfilled from correct location
Order did not release to iSeries
RTAM inventory discrepancy issues
Order holds not released
Orders stuck in status
Fulfillment Options Call Failures
Order failures
DIS Data issues ? Item cross references, Customer additional address removal of records, pricing failures/issues, super sessions
Clearing inventory reservations
Maintenance Activities
MQ upgrade
OMS app upgrade
DB re-org
Supporting OS upgrades ? Only validations and Monitoring
Data Truncation support?? Only validations and Monitoring DB backup
Archival & Purging
Infra re-sizing - Only validations and Monitoring (Recommendations by OMS Team and performed by Infra team)
Agent topology
Enhancement and development Activities
Work on prioritized enhancements and production defects
Prioritization guidance provided by FleetPride Lead
Creating and/or updating of the OMS Runbook
PMR request creation and work with IBM support team
Order Management

Work arrangement
No